We strive to provide our customers with the best experience and satisfaction. However, if for any reason you are not completely satisfied with your purchase, our refund policy outlines the terms and process for requesting a refund.

Refund Eligibility

• Refunds are only applicable for payments made through our website's secure payment gateway.
• Requests must be made within [7 days] of the original transaction date.
• To be eligible for a refund, the reason must fall under the following:
• Duplicate payment
• Technical error resulting in failed delivery of product/service
• Unauthorized or fraudulent transaction
• Non-delivery of product/service due to reasons attributable to our end

Non-Refundable Cases

• Change of mind after successful service/product delivery
• Subscription services that have already been used or accessed
• Products/services marked as "non-refundable" at the time of purchase

Refund Process

1. Submit a refund request via our [website or mobile App ], including:
• Order ID
• Transaction ID
• Reason for refund
2. Our support team will review your request within [3–7 business days].
3. If approved, the refund will be processed to your original method of payment.
4. It may take [5–10 business days] for the refunded amount to reflect in your account, depending on your bank/payment provider.

Partial Refunds

In certain situations, partial refunds may be granted (if applicable), especially for bundled services or products partially used.

Payment Gateway Fees

Refunds may be subject to deduction of payment gateway transaction fees, depending on our provider’s policy.

Contact Us

If you have any questions about our refund policy, please contact us at [arvind@pizzahouse.in].